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FAQs

Where Do You Ship From?

It depends on the product. We partner with different fulfillment centers in the US, Spain, Australia, Canada, and China.

We will fulfill your order in the nearest available facility to your shipping address. If you are in the US or Australia, your order will be fulfilled in the same country most of the time.
If you are from Europe or the rest of the world, then we’ll choose from the nearest available center to you.

A new Canadian center will be added soon.

What Payment Methods Do You Accept?

We accept PayPal and all major credit and debit cards.

You really shouldn’t have an issue paying with your everyday debit or credit card.

We use Stripe and PayPal to process your payment. They are 101% safe and secure.

Do you accept Returns?

Yes, we do accept returns.

Our goal is to make you a long-term customer. If we made a mistake, we’ll gladly accept a return and send you the right product.

Any issue with your order should be reported at contact@dogmomhub.com

We’ll take a look and contact you.

Do You Accept Refunds?

Yes.

If it’s our fault, and you don’t accept a return, then yes, we’ll refund you.

We hope this never happens, though.

When Do I Receive my Order?

Most of our products are custom. Meaning our designers make changes to your product to make it personal. This process takes some time.

Generally speaking, most of our products ship within 1 week.

Do you love your dog?

Show it with our free sticker!

Create a free custom sticker of your dog's face. You upload a normal photo, we turn it into a sticker!
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Photo Guidelines

Before uploading your photo, you’ll have to follow some guidelines for the best results and a smooth shopping experience.

Don’t worry, these guidelines are pretty easy and are common sense. We just want to make sure you are aware of them.

Make sure the photo is:

  • Well-lit, preferably taken under daylight
  • High quality (all modern smartphones allow that)
  • Clear face, ears, and body
  • The dog is looking into the camera
  • The dog is standing still

Avoid these scenarios:

  • The photo is too dark
  • The chest is not visible
  • The dog is too far
  • Using a social media filter
  • The photo is blurry (make sure the dog is standing still)

Should I edit my photo?

You don't need to edit the photo or remove its background. That's our job. You just make sure it's high quality and well-lit and upload it as is.

Our graphic designer will edit the photo and make it fit the design on the product.

What if my photo is not as mentioned above?

We will contact you and help you take another one at no extra cost.  Make sure you enter the right email address and check your inbox every once in a while.

Here are examples to help you understand our photo requirements:

Turn Your Dog Photo into a sticker for free!

Subscribe and get a free sticker of your dog! Upload a normal photo, we'll turn it into a sticker!