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Returns & Refunds

Returns

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  

Our return policy does not apply to the following goods: [discounted or sale items, gift cards, perishable goods such as food, sanitary goods, hazardous materials, or flammable liquids or gases].  

These items are not eligible for return, refund or exchange.

How To Return?

To initiate a return, please report your reason in our Return Help Center here.

Enter your Report ID, you’ll find it on your packing slip. Then provide us with some photos and enough information so we can look into it.

The Report ID is a unique code assigned to every packing. Please make sure you enter it right, otherwise, you won’t be able to access our return dashboard. 

All returned merchandise must be sent to the address on the packing slip.

Returns initiated without a report in myorders.co/dogmomhub risk being neglected or unseen.

For items that are manufactured by another party and resold by Us (dog collars for example), please do not send such items back to the manufacturer before contacting us via email.

You are responsible for paying for all shipping costs for your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time:

a) An exchange of merchandise for the item returned, a non-transferable merchandise credit,

b) A credit to the payment card or original method of payment used to pay for the item,

c) A check or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.

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Photo Guidelines

Before uploading your photo, you’ll have to follow some guidelines for the best results and a smooth shopping experience.

Don’t worry, these guidelines are pretty easy and are common sense. We just want to make sure you are aware of them.

Make sure the photo is:

  • Well-lit, preferably taken under daylight
  • High quality (all modern smartphones allow that)
  • Clear face, ears, and body
  • The dog is looking into the camera
  • The dog is standing still

Avoid these scenarios:

  • The photo is too dark
  • The chest is not visible
  • The dog is too far
  • Using a social media filter
  • The photo is blurry (make sure the dog is standing still)

Should I edit my photo?

You don't need to edit the photo or remove its background. That's our job. You just make sure it's high quality and well-lit and upload it as is.

Our graphic designer will edit the photo and make it fit the design on the product.

What if my photo is not as mentioned above?

We will contact you and help you take another one at no extra cost.  Make sure you enter the right email address and check your inbox every once in a while.

Here are examples to help you understand our photo requirements:

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